Product Overview

With the continuous development and evolution of Artificial Intelligence (AI) technology, AI-oriented domain applications are increasingly gaining attention from more enterprises. Xinmai, as a leading innovative software and information technology service provider in China, has always been committed to the exploration and practice of AI domain technologies.

Leveraging its strong technical capabilities, Xinmai has developed an AI product called "Intelligent Service Robot". This product is based on big data technology, completing the evolution and upgrade of its technical system from the "pre-AI era (search + keywords/templates)" to the "post-AI era (search + Natural Language Processing NLP + Deep Learning + Reinforcement Learning)".

By means of a "human-machine collaborative self-learning mechanism" and "integration (search + deep learning)", service robots are made "smarter".

Product Core and Platform Features

The Intelligent Service Robot primarily includes intelligent search, a knowledge base, and an AI engine.

In addition to the core product features mentioned above, the Intelligent Service Robot also provides supporting functionalities, such as intelligent knowledge base operation, hotspot analysis, public sentiment analysis, and sensitivity analysis.

Product Features

The Intelligent Service Robot will be "smarter". Its main features include:

Human-machine collaborative self-learning mechanism

High accuracy of intelligent service, capable of handling more complex scenarios.

Application Scenarios

The Intelligent Service Robot is primarily aimed at enterprises or institutions. When implementing it, we need to establish and operate an industry-specific knowledge base based on the characteristics of the enterprise's industry. It will serve as an enterprise intelligent assistant based on AI conversational robots — a new generation human-enterprise interaction portal — to address more complex business scenarios for enterprises, such as multi-turn intent recognition scenarios and task-oriented scenarios.

Customer Benefits

All-day service mode, the Intelligent Service Robot can provide 24/7 service and operate unattended;

Reduces enterprise service costs, and in most cases, can reduce human resource input;

Advantages over similar products in the industry:

Lower robot operating costs — powerful generalization learning capability

Powerful AI brain engine capability output